Every technological solution is useless if the employees do not live it at the end of the day; or even worse, use it rarely or incorrectly. The result is low employee satisfaction, decline in productivity and even shadow IT. With that said, lost money from the failed rollout project is not even the biggest problem.
Only 34{24808687d1aa116ebbb37fe70bbe681f5bbfe65cfb170e17703696881588244c} of employees are willing to adopt new technologies within the enterprise. However, the majority will show resistance. Why that? Because something new means change and change is uncomfortable, because we must leave our comfort zone to deal with that.
Furthermore, not only every company, but also every employee in the company pursues different motives. Delivering a successful software rollout, these motives must be identified and correctly addressed in order to inspire all colleagues together on a new solution, a new process or a new task.
There are three high level phases:
- Design
Planning, Development and Preparation
– Identify key roles
– Trainings- and communication strategies
– Use cases and success indicators - Onboarding
– Change management
– Training delivery
– Measure and monitor success indicators - Drive Value
– Gamification
– Fine-Tuning and iterate activities, if applicable
– Share successes and celebrate (benefits)
In open workshops (Banking, Automotive, Insurance, Industry, Public) I shared my positive experiences and strategies. When starting a project with a respective organization, these high-level strategies were further elaborated in detail and successfully executed. My responsibility was
– Project management
– Technical execution
– Creation and delivery of employee trainings
You are also rolling out a new technical solution and need expertise for this project? Contact me and we will find an appointment for a detailed scoping.